Politiques

Ce document est disponible uniquement en anglais. Le reste du site est traduit, mais nos politiques et nos mentions légales sont publiées en anglais et c'est le texte anglais qui fait foi.

Last updated: [INSERT DATE]

1. Who We Are

Workstays Eur Ltd (Company No. 17125585), trading as Work Stays ("We", "Us", "Our"), operates the Work Stays platform at www.work-stays.co.uk. Our registered and trading address is 1 Larkspur Close, Hartlepool, Durham, TS26 0WD.

We are the data controller for personal data processed through the platform. We are registered with the Information Commissioner's Office (ICO); our registration number is [INSERT ICO REGISTRATION NUMBER]. For any data protection query, contact us at info@work-stays.co.uk.

2. The Personal Data We Collect

Depending on how you use Work Stays, we may collect:

  • Account and company information — name, business name, registered company number, role, email address, telephone number, and address.
  • Identity verification information — identity documents and related details where verification is required for a Host or Guest account.
  • Booking information — accommodation requests, offers, dates, occupant names and numbers, and property details.
  • Payment information — invoicing details, bank account details for payouts, and transaction records (card payments are handled by our payment provider; we do not store full card details).
  • Communications — messages, enquiries and correspondence sent through or to the platform.
  • Technical data — IP address, device and browser information, and usage data collected via cookies and similar technologies (see Section 9).

We do not carry out credit checks on Guests.

3. How We Use Personal Data

We process personal data to:

  • Operate the platform, create and manage accounts, and authenticate users.
  • Facilitate and administer the bidding, booking, invoicing and payment process between Hosts and Guests.
  • Verify the identity and legitimacy of users where required.
  • Communicate with you about your account, bookings, enquiries and service matters.
  • Send marketing communications where you have consented or where we have a lawful basis to do so (you can opt out at any time).
  • Comply with our legal, accounting and regulatory obligations, and to prevent fraud and misuse.

4. Legal Bases for Processing

We rely on the following legal bases under the UK GDPR:

  • Performance of a contract — to provide the platform and facilitate bookings between Hosts and Guests.
  • Legitimate interests — to operate, secure and improve the platform, prevent fraud, and conduct business administration, balanced against your rights.
  • Legal obligation — to meet our accounting, tax and regulatory duties.
  • Consent — for optional marketing communications, which you may withdraw at any time.

5. How We Share Personal Data

We share personal data only as necessary to operate the platform:

  • Between Hosts and Guests — to facilitate a booking, we share relevant booking and occupant details with the Host, and Host and property details with the Guest. Host and Guest each act as independent controllers of the data they receive.
  • Service providers acting on our behalf, including: our email and communications provider (Brevo), our invoicing and accounting provider (Xero), our e-signature provider (SignWell), and our payment provider (PayPal). These providers process data under our instructions and appropriate safeguards.
  • Professional advisers, regulators and authorities where required by law.
  • A successor entity in the event of a sale, merger or reorganisation of our business.

We do not sell personal data.

6. International Transfers

Where any provider processes personal data outside the UK, we ensure an appropriate safeguard is in place (such as adequacy regulations or standard contractual clauses) so that your data receives an equivalent level of protection.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax or reporting requirements. Booking, invoicing and tax records are generally retained for at least six years in line with HMRC requirements. Account data is retained while your account is active and for a reasonable period thereafter.

8. Your Rights

Under the UK GDPR you have the right to: access your personal data; have inaccurate data corrected; have data erased in certain circumstances; restrict or object to processing; data portability; and to withdraw consent where processing is based on consent. To exercise any right, contact info@work-stays.co.uk. You also have the right to complain to the ICO (www.ico.org.uk), though we would welcome the chance to address your concern first.

9. Cookies

Work Stays uses cookies and similar technologies to operate the platform and improve your experience. We use:

  • Essential cookies — required for the platform to function, including login, security and session management. These cannot be switched off.
  • Functional and analytics cookies — to remember your preferences and understand how the platform is used, so we can improve it.

You can control non-essential cookies through your browser settings or any cookie preferences tool provided on the site. Disabling essential cookies may prevent parts of the platform from working.

10. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, including access controls, encryption in transit, and secure session handling. No system is completely secure, but we work to protect your data and to notify you and the ICO of any breach where legally required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The version in force is published at www.work-stays.co.uk. Significant changes will be notified via the platform or by email.

Expected Conduct

All users of Work Stays are expected to engage with the platform and with one another in a professional and respectful manner.

Prohibited Conduct

The following conduct is not permitted:

  • Submitting misleading, inaccurate, or fraudulent enquiries or offers.
  • Uploading property images that contain branding, are misleading, or do not accurately represent the property.
  • Sharing account access credentials with unauthorised third parties.
  • Any conduct that could bring Work Stays or Workstays Eur Ltd into disrepute.

Non-Circumvention and Non-Solicitation

By registering on the Work Stays platform, all users agree to the following:

  • For a period of 24 months following the date of last booking or enquiry made through Work Stays, neither Hosts nor Guests shall directly or indirectly arrange or facilitate any accommodation booking with the other party outside of the Work Stays platform without the prior written consent of Workstays Eur Ltd.
  • Any renewal, extension, or new booking between a Host and Guest who were introduced through Work Stays must be processed through the platform for the duration of the non-circumvention period.
  • In the event of a breach, the breaching party shall pay to Workstays Eur Ltd a sum equal to three times the commission that would have been payable on the circumvented transaction, together with any legal costs incurred in enforcement.
  • Work Stays reserves the right to suspend or permanently ban any user found to be in breach of this clause.

Consequences of Breach

Work Stays reserves the right to suspend or terminate the account of any user found to be in breach of these conduct standards without prior notice. Serious breaches may be referred to legal proceedings.

Last updated: [INSERT DATE]

1. About These Terms

These Website Terms of Use govern your access to and use of the Work Stays website and platform at www.work-stays.co.uk, operated by Workstays Eur Ltd (Company No. 17125585) of 1 Larkspur Close, Hartlepool, Durham, TS26 0WD ("We", "Us", "Our"). By accessing or using the site you agree to these Terms. These Terms are separate from, and additional to, the Host Terms & Conditions and Guest Terms & Conditions that govern bookings.

2. Using the Platform

2.1 You may use the platform only for lawful purposes and in accordance with these Terms.

2.2 You are responsible for keeping your account credentials secure and for all activity under your account. You must notify us immediately of any unauthorised use.

2.3 Information and listings on the platform are provided to facilitate bookings between Hosts and Guests. We are a disclosed intermediary and are not the provider of the accommodation.

3. Acceptable Use

You must not:

  • Use the platform in any way that is unlawful, fraudulent or harmful, or in connection with any unlawful purpose.
  • Provide false, misleading or inaccurate information, or impersonate any person or organisation.
  • Attempt to gain unauthorised access to the platform, its servers, or any connected system or data.
  • Introduce viruses, malware or other malicious code, or otherwise interfere with the proper working of the platform.
  • Scrape, harvest or extract data from the platform without our written consent, or use it to build a competing service.
  • Circumvent the platform in breach of the non-circumvention provisions in the Host or Guest Terms & Conditions.

4. Intellectual Property

4.1 All intellectual property rights in the platform, including its design, text, graphics, software and branding (other than content you provide), belong to Us or our licensors.

4.2 You may use the platform for its intended purpose but may not copy, reproduce, distribute or create derivative works from any part of it without our written permission.

4.3 Where you submit content (such as property listings, descriptions or images), you grant us a non-exclusive, royalty-free licence to use it for the purpose of operating and promoting the platform, and you warrant that you have the right to grant that licence.

5. Availability and Changes

5.1 We aim to keep the platform available but do not guarantee uninterrupted or error-free access. We may suspend, withdraw or restrict all or part of the platform for business or operational reasons.

5.2 We may update these Terms and the platform from time to time. The version in force is published on the site.

6. Suspension and Termination

6.1 We may suspend or terminate your access to the platform with immediate effect if you breach these Terms, the Host or Guest Terms & Conditions, or where we reasonably suspect misuse or unlawful activity.

7. Liability

7.1 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited.

7.2 Subject to that, we provide the platform "as is", and to the extent permitted by law we exclude liability for any loss of profit, business or goodwill, or any indirect or consequential loss, arising from your use of or inability to use the platform.

8. Governing Law

8.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.